Slide
Insurance claim process
Background
Slide's insurance claim process was frustrating for customers, with long wait times and unclear status updates.
I redesigned the entire claims experience from submission to resolution.
Info
Timeline
5 months
Responsibility
Research
Design
Prototyping
Team
Claims Team - Domain Experts
Engineering - Implementation
Impact
The new claims process reduced average resolution time by 40% and improved customer satisfaction scores by 35%.
