Square

Background

Square noticed a surge in email phishing attacks towards Square sellers, causing millions of dollars in losses. They needed a more secure startegy to handle transitions from email to the sellers' dashboards.

As a designer on the Risk team, I collaborated closely with the design system team to redesign and componentize Square's email templates, focusing on creating a more secure and user-friendly experience.

Info

Impact

Shortly after the launch in November 2022, we observed a 32% reduction in email phishing attacks an increased NPS score of 63 from our sellers. Over 3M+ merchants received our enhanced emails weekly.